Operational Excellence for the Service Sector

Thousands of service organizations worldwide are now applying Lean to achieve higher levels of performance. For decades, lean concepts and tools have been applied extensively in manufacturing operations with very impressive results. Service sector organizations are realizing the benefits of this huge opportunity to drive service efficiencies and banish waste.

Operational Excellence for Service Organizations will help to identify and remove any non value-added activities in your everyday service processes.

Even though Service is not like manufacturing, most of the operational excellence principles, tools and techniques can be used very well in service organizations.

REOSS has the expertise and knowledge to help your service organization become successful in using Operational Excellence and become a Learning Organization where continuous improvement will be part of daily operations.


Your Guide to a succesful project

Successful organizations constantly learn and improve. Are you willing to learn and become a world-class company as a result? We will help you. Our longstanding international expertise and know-how guarantees a quick knowledge transfer to your employees, so that they learn and understand how to develop and maintain operational excellence. Through focused improvements or structured implementation programs, we will guide and coach your employees in their daily operations.

We believe in the power and creativity of your workforce, and our aim is to value and develop them as the most important asset of your company. Return on investment is guaranteed, and can be defined through a quick-scan or assessment of your business.

Focused Improvement

If you are looking for quick results we can help you through our “Kaizen” methodology. With this approach we can help your employees to tackle any problem within your company (organisational issues, equipment / machine problems, etc.). Don’t hesitate to contact us for a tailor-made proposal.

Operational Excellence Implementation Programs

If you are looking for a well-structured approach and implementation of Operational Excellence, we can offer you tailor-made implementation programsBased on our 20 years of experience, we are well-versed in practically every sector: Industry, Healthcare, Construction, and Service. Feel free to contact us to get our insight in your area of business.


For Every Level in Your Organisation

We offer: Management Awareness, Lean Fundamentals, Project Management or other Improvement Training. Contact us today for your training needs for continuous improvement.

A Single Course or a Complete Training Program?

Tailor-made training courses are our specialty, and we would be pleased to develop specific training for your company. Most training formats are available — classic classroom teaching, on-the-job training, and e-learning. We will help you to develop the most appropriate training methodology for your work environment.

Courses Tailored to Your Business Area

Any business area requires its own specific training needs. From Industry to Construction and Healthcare, we can help. Are you interested in seeing examples of training used in your business area? Please contact us today for further information.

We approached REOSS because we wanted to use Lean techniques in our wholesale sites to identify and eliminate different forms of waste and to get more grip on our processes. REOSS helped us to train and coach us on how to use the Lean techniques. The result was a good Lean foundation for some pilot sites and some positive financial impact on inventory management. One thing we liked was their operational approach where theory was practiced immediately. I would recommend REOSS to people who need professional training and support also for a decentralized organization structure like us.

Wilma van der Vliet

Change Manager, Conelgro

We are managing a leasing fleet of over 1000 trucks and trailers and were very much absorbed in our day-to-day business, just trying to fire fight all the issues that we have. REOSS really helped us to put in place some standards and a structure to better service our clients. We could see some big improvements right away, since people understand the workflows much better. The standardized work allowed us to reduce the amount of waste in our processes significantly, and there was tremendous improvement in our working environment as well.

Francis Dethiers

Managing Director, WTS